In case of any grievance or complaint, you may write to us on or or send us mail on with the details of your grievance.
In case you are not satisfied with the response or your grievance is still unresolved, you may register your complaints with SEBI through Sebi Complaint Redressal System (SCORES).
To file a complaint on SCORES:
1. Visit the SCORES portal on https://scores.gov.in/
2. Register yourself on SCORES portal by providing the mandatory details: Your name, PAN, address, mobile Number and your email address registered with us.
On successfully submitting your complaint, a system-generated unique registration number will be displayed on the screen, which you should note for future correspondence. An email acknowledging the complaint with complaint registration number will also be sent to your email address.
Benefits of filing complaints through SCORES:
1. It facilitates lodging your complaint online with SEBI and enables you to subsequently view its status.
2. Effective communication.
3. Speedy redressal of the grievances.
4. You can access your complaint’s status from anywhere, anytime logging SCORES.
For more details you may read the FAQ (https://scores.gov.in/scores/Docs/FAQ-SCORES.pdf) provided by SEBI to understand the complete procedure of filing complaint online, benefits of filing complaints through SCORES, type of complaints considered/not considered by SEBI, Grievance Handling procedure etc.
In case you are not able to register a complaint online, you can send your complaint through post to any of the SEBI offices. The addresses of the concerned offices of SEBI can be found at SEBI Website on: http://www.sebi.gov.in/cms/sebi_data/templates/SebiAddresses.html.

No. of complaints as per SEBI guidelines

Data for the month ending: {{ scoreData.latestMonth.monthName}}

Sr No	Received from	Pending at the end of Last Month	Received	Resolved*	Total Pending	Pending Complaints > 3 Months	Avg. Resolution in Time^ (In days)
1	Directly from Investors	{{scoreData.latestMonth.summary['direct'].received}}	{{scoreData.latestMonth.summary['direct'].pendingAtEnd}}	{{scoreData.latestMonth.summary['direct'].resolved}}	{{scoreData.latestMonth.summary['direct'].totalPending}}	{{scoreData.latestMonth.summary['direct'].pendingGt3Months}}	{{scoreData.latestMonth.summary['direct'].avgResolutionTime}}
2	SEBI (SCORES)	{{scoreData.latestMonth.summary['sebi'].received}}	{{scoreData.latestMonth.summary['sebi'].pendingAtEnd}}	{{scoreData.latestMonth.summary['sebi'].resolved}}	{{scoreData.latestMonth.summary['sebi'].totalPending}}	{{scoreData.latestMonth.summary['sebi'].pendingGt3Months}}	{{scoreData.latestMonth.summary['sebi'].avgResolutionTime}}
3	Other Sources (if any)	{{scoreData.latestMonth.summary['others'].received}}	{{scoreData.latestMonth.summary['others'].pendingAtEnd}}	{{scoreData.latestMonth.summary['others'].resolved}}	{{scoreData.latestMonth.summary['others'].totalPending}}	{{scoreData.latestMonth.summary['others'].pendingGt3Months}}	{{scoreData.latestMonth.summary['others'].avgResolutionTime}}
	Grand Total	{{scoreData.latestMonth.summary['direct'].received+scoreData.latestMonth.summary['sebi'].received+scoreData.latestMonth.summary['others'].received}}	{{scoreData.latestMonth.summary['direct'].pendingAtEnd+scoreData.latestMonth.summary['sebi'].pendingAtEnd+scoreData.latestMonth.summary['others'].pendingAtEnd}}	{{scoreData.latestMonth.summary['direct'].resolved+scoreData.latestMonth.summary['sebi'].resolved+scoreData.latestMonth.summary['others'].resolved}}	{{scoreData.latestMonth.summary['direct'].totalPending+scoreData.latestMonth.summary['sebi'].totalPending+scoreData.latestMonth.summary['others'].totalPending}}	{{scoreData.latestMonth.summary['direct'].pendingGt3Months+scoreData.latestMonth.summary['sebi'].pendingGt3Months+scoreData.latestMonth.summary['others'].pendingGt3Months}}	{{scoreData.latestMonth.summary['direct'].avgResolutionTime+scoreData.latestMonth.summary['sebi'].avgResolutionTime+scoreData.latestMonth.summary['others'].avgResolutionTime}}

Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by the total number of complaints resolved in the current month.

Trend of monthly disposal of complaints

Sr No	Month	Carried forward from previous month	Received	Resolved*	Pending#
{{$index + 1}}	{{item.month}}	{{item.carriedFwd}}	{{item.received}}	{{item.resolved}}	{{item.totalPending}}

*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as of the last day of the month.

Trend of annual disposal of complaints

Sr No	Year	Carried forward from previous year	Received	Resolved*	Pending#
{{$index + 1}}	{{item.year}}	{{item.carriedFwd}}	{{item.received}}	{{item.resolved}}	{{item.totalPending}}

A. Vision and Mission Statements for investors

Vision - Invest with knowledge & safety.
Mission - Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Investment Adviser with respect to the investors

To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
To do a proper and unbiased risk — profiling and suitability assessment of the client.
To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
To conduct audit annually.
To disclose the status of complaints in its website.
To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
To employ only qualified and certified employees.
To deal with clients only from official number
To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

C. Details of services provided to investors (No Indicative Timelines)

Onboarding of Clients
Sharing of agreement copy
Completing KYC of clients
Disclosure to Clients
To provide full disclosure about its business, affiliations. compensation in the agreement.
To not access client's accounts or holdings for offering advice. To disclose the risk profile to the client.
To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.

D. Details of grievance redressal mechanism and how to access it

In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI's 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

E. Expectations from the investors (Responsibilities of investors)

Do's

Always deal with SEBI registered Investment Advisers.
Ensure that the Investment Adviser has a valid registration certificate.
Check for SEBI registration number.
Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13
Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
Assess the risk—return profile of the investment as well as the liquidity and safety aspects before making investments.
Insist on getting the terms and conditions in writing duly signed and stamped.
Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
Be vigilant in your transactions.
Approach the appropriate authorities for redressal of your doubts / grievances.
Inform SEBI about Investment Advisers offering assured or guaranteed returns.

Don'ts

Don't fall for stock tips offered under the pretext of investment advice.
Do not provide funds for investment to the Investment Adviser.
Don't fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers.
Don't let greed overcome rational investment decisions.
Don't fall prey to luring advertisements or market rumors.
Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
Don't take decisions just because of repeated messages and calls by Investment Advisers.
Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
Don't rush into making investments that do not match your risk taking appetite and investment goals.
Do not share login credential and password of your trading and demat accounts with the Investment Adviser.

Vision and Mission Statements for investors.

Vision - Invest with knowledge & safety.
Mission - Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors.

To publish research report based on the research activities of the RA.
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation, based on analysis of publicly available information and known observations.
To conduct audit annually.

C. Details of services provided to investors (No Indicative Timelines)

Onboarding of Clients.
Disclosure to Clients
To distribute research reports and recommendations to the clients without discrimination.
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

D. Details of grievance redressal mechanism and how to access it

In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.
If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI's SCORES portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

E. Expectations from the investors (Responsibilities of investors).

Do's

Always deal with SEBI registered Research Analyst.
Ensure that the Research Analyst has a valid registration certificate.
Check for SEBI registration number.
Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link: (https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes &intmId=14)
Always pay attention towards disclosures made in the research reports before investing.
Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
Before buying securities or applying in public offer, check for the research recommendation provided by your research Analyst.
Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don'ts

Do not provide funds for investment to the Research Analyst.
Don't fall prey to luring advertisements or market rumours.
Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
Do not share login credentials and password of your trading and demat accounts with the Research Analyst.

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